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Privacy Policy
1. Introduction
Welcome to GuardBlock. We aim to make this Policy easy to understand, so you are informed of how we use your information. You must agree to our Privacy Policy to use our Site or Service. You must be over 16 years of age to use our Site or Service. If you have not done so please read our Terms of Service. The Terms of Service and Privacy Policy are both an integral part of using our service.
For a shorter version of what data we collect, check out this article instead.
2. Personally Identifying Information You Explicitly Provide
2.1. What You Provide
You are not required to submit any information when visiting our site. To open an account on our Site or Service you have to provide an email address to create your account. We will use this email address to notify you about your account, and to contact you regarding our services you engage with. You will use this email to login and access our services.
We may be required/authorised by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to verify your identity before we can provide you with certain aspects of our service, if AUSTRAC (the Australian financial services regulator) determines that we are subject to the the Act and Rules. These new rules and their applicability to our services are still being clarified and confirmed by AUSTRAC.
To be clear: at the time of the latest published date of this policy, we do not need to collect identifying information before allowing you access to our services, but this may change in the future. This policy will be updated accordingly as we receive information from the regulator, AUSTRAC.
If we receive a regulatory enforcement decision that specifies that this service falls under the rules of the act and the regulator, then you will need to provide sufficient documents to verify your identity before accessing certain parts of our service or before we can take certain actions on your behalf, such as making a transfer of Bitcoin using a recovery key, or allowing access to funds via an inheritance protocol.
Forms of ID used to verify you can be, but are not limited to, Passport, Drivers License, Medicare Card, Citizenship certificate or VISA. In some cases, we may require 2 forms of ID.
We make use of an authorised provider of the Attorney-General’s Department’s Document Verification Service (DVS) system in Australia to verify Australian IDs for legitimacy. You can read more about authorised DVS providers and their services here: https://www.idmatch.gov.au/resources/privacy-statement-identity-verification-services.
You do not need to provide further details in order to start using a Guardblock Vault. However, if you wish to take full advantage of our recovery features, then we collect your full name, DOB, alternate contact methods and additional contact information for your trusted recovery contacts (should you choose to add them). This information is used to identify you should you lose your keys and we need to recover bitcoins for you. We do not collect your address.
The data described above (apart from your email), is all stored encrypted and unreadable by default. The decryption key is stored off-site. This data is only accessed by a suitable administrator if you initiate a recovery protocol for a vault. Any access of this data by an administrator is logged.
In the event of an inheritance protocol situation, then your Executor will need to provide us with information in order to verify themselves, as well as provide information to confirm your passing. This may be: details and ID information of the Executor of your Estate, Letter of Probate, Death Certificate, ID information of your heirs, your specific instructions regarding your inheritance for assets held in a vault with us (which may be a Letter of Wishes and your Will).
Declining to provide this information may result in an inability to take certain actions regarding your account with GuardBlock. However, due to the way we have set up our service, an exit pathway is available to remove your bitcoin from your vaults.
We are bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), as well as the Identity Verification Services Act 2023 (Cth) (IVS Act). Your personal information will be handled in accordance with our obligations under this Act.
If collected, this information will be retained for as long as it is needed for the purposes outlined above, which is typically 7 years from your last transaction with us.
If you have any specific needs or require this notice in an alternative format, or if you need assistance due to any special circumstances, please contact us via the details at the end of this policy.
2.2. What We Do With This Information
We do not and will not sell or transfer your personally identifying information to third parties without your consent. However as a condition of using this service you agree that we may:
- In the event of suspected fraud, or when required by Australian law, we will provide your identity information to Australian regulatory or law enforcement agencies,
- Your email address will be disclosed to our email service provider(s) for the purpose of us communicating with you,
- Details of your Executor of your Estate and your heirs may be used in the event an Inheritance Protocol is initiated. This may include disclosure to specific third parties relevant to such proceedings, such as lawyers, to ensure the correct procedure is followed,.
- Access your encrypted recovery information in the event of a Vault recovery procedure
3. Non-Identifying Information Collected
3.1. What We Collect
When you visit our site we may collect non-identifying information from you. This can be your; Bitcoin addresses, IP address, location, referring URL, browser, operating system, interactions with the Site and Service, cookie information, usage, data transferred and Internet Service Provider. Without additional information from third parties this information will usually not be enough to identify you.
3.2. What We Do With This Information
We don't and will not sell or transfer your information to third parties without your consent. However as a condition of using this service you agree that we may use your information for:
- Enhancing or improving our users experiences,
- Processing transactions,
- Using information such as your xpub to set up vaults
- To share with our partners to track affiliate commissions, process, transactions and otherwise enhance or improve our users experiences,
- To contact you and to respond to inquiries,
- To send newsletters and emails.
4. Communication
The contact information given by you will be used to communicate with you. This might include marketing information from us marketing our service or our partner services. You agree not to file complaints of unsolicited emails from us.
5. Discontinue Communication
You can unsubscribe from direct communication with us that is not necessary for the use of our service. That is you can unsubscribe from our newsletters, direct marketing and promotional material. We will make an effort to then remove you from our lists and databases. All our non-transactional emails have an unsubscribe link in the footer of the email.
6. Cookies
We use cookies to track affiliate links, advertisements and to understand how you use our Service. A cookie is a short text file that is downloaded to your computer. A cookie is used to store small amounts of information.
We may also use clear gifs to track emails to help us understand how and when you interact with our emails.
7. Remarketing
We will use cookies to serve you ads outside of our Site, based on your usage of our Site and Service. This can be done through Third Party Vendors such as Google. This means you might see our ads on the Internet on unrelated sites.
You can opt out of our re-marketing campaign by visiting Google's Ads Settings.
8. Third Party Access
By visiting our Site and Service you enter into an agreement with us (GuardBlock) to disclose your information where necessary to carry out services you request of us. We use third party individuals and organisations to help us deliver our services. This includes contractors, hosting infrastructure providers and other service providers we might choose to use to improve and market our Service.
We take reasonable steps to ensure these entities are bound by confidentiality and privacy obligations to protect your personal information.
9. Third Parties Links
We may have links to Third Parties on our Site/Service/Emails. We do not control or review their Privacy Policy or issues. We are not liable for the conduct of such third parties. Some of these Third Parties may be international entities with services located overseas.
This Privacy Policy as well as any other Policies only refer to the GuardBlock Site and Service. We hold no responsibility for any information acquired by any Third Party site/Advertiser/Service or other entity.
10. Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. We will require appropriate security precautions and reserve the right to charge a fee for searching and providing access to your information.
11. Complaints
If you wish to make a complaint in regards to our collection of personal information regarding your use of our website or service, please contact help@guardblock.com.au.
12. Amendments
We may amend this Privacy Policy occasionally. When we amend it you must agree to the amendments as a condition of you continuing to use our Site and Service.
13. Contact Details
Email: help@guardblock.com
Postal address: Privacy Officer
GuardBlock
Triple Link Labs Pty Ltd
ABN/ACN 7462 4353 331
L 30 Westpac House 91 King William St. Adelaide SA 5000
Last Updated: March 9, 2026